The registration and score reporting services on this website will be temporarily unavailable on Tuesday, March 5, 2024, between 7:30 a.m. and 4:30 p.m. Eastern Time, for system maintenance. We apologize for any inconvenience. Online-proctored exams scheduled during this time will not be affected; however, there may be a brief period where appointments may not be started. If you cannot begin your appointment, please wait a short period and then try again.

Examinees who do not pass a test or subtest may retake that test or subtest. If you wish to retake a test, you must complete the registration process again. Retake policies depend on the test you have taken, and are shown below.

  • Administrator
  • Protecting Student and Civil Rights in the Educational Environment
You must wait 60 days before taking the test again.
National Evaluation Series™ Tests You must wait 30 days before taking the test again.

Free Retake Policy

For registrations on or after December 5, 2023, candidates who have taken the same National Evaluation Series™ test with the same test code three times will receive a test fee voucher to use for subsequent attempts.

Any test registration or administration prior to December 5, 2023, will not count toward a voucher. Test fee vouchers will be emailed to eligible candidates two to four weeks after the release of their scores. You do not need to contact Customer Service to request a voucher.

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