The registration and score reporting services on this website will be temporarily unavailable on Tuesday, October 8, 2024, between 7:30 a.m. and 4:30 p.m. Eastern Time, for system maintenance. We apologize for any inconvenience. Online-proctored exams scheduled during this time will not be affected; however, there may be a brief period where appointments may not be started. If you cannot begin your appointment, please wait a short period and then try again.

Examinees who do not pass a test or subtest may retake that test or subtest. If you wish to retake a test, you must complete the registration process again. Retake policies depend on the test you have taken, and are shown below.

  • Administrator
  • Protecting Student and Civil Rights in the Educational Environment
 You must wait 60 days before taking the test again.
National Evaluation Series™ Tests You must wait 30 days before taking the test again.

Free Retake Policy

For registrations on or after December 5, 2023, candidates who have taken the same National Evaluation Series™ test with the same test code three times and have not yet passed will be able to reregister for the same test at no cost.

Please note the following:

  • Any test registration or administration prior to December 5, 2023, will not count toward a free retake.
  • You do not need to use a voucher or any special code; the system will automatically allow eligible candidates to reregister for free.
  • You may register for free up to 12 months after the release of your most recent score report for the test.
  • If you are absent from your test appointment, the absence will not count toward one of the three attempts.

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